{"id":269,"date":"2025-08-25T03:53:09","date_gmt":"2025-08-25T01:53:09","guid":{"rendered":"https:\/\/maison-esmee.com\/?page_id=269"},"modified":"2025-08-25T03:53:09","modified_gmt":"2025-08-25T01:53:09","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/maison-esmee.com\/?page_id=269","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Derni\u00e8re mise \u00e0 jour : 2<\/strong>2 ao\u00fbt 2025<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cette page explique les conditions de <strong>retours, \u00e9changes et remboursements<\/strong> pour les produits et services propos\u00e9s sur le site <strong>Maison Esm\u00e9e<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Les bons cadeaux peuvent-ils \u00eatre rembours\u00e9s ?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les <strong>bons cadeaux sont non remboursables<\/strong>.<\/li>\n\n\n\n<li>Cependant, ils <strong>peuvent \u00eatre offerts \u00e0 une autre personne<\/strong> si vous souhaitez les transmettre.<\/li>\n\n\n\n<li>Il est important de respecter la <strong>date de validit\u00e9 indiqu\u00e9e<\/strong> sur le bon cadeau.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Quels sont les droits en mati\u00e8re de services r\u00e9serv\u00e9s (s\u00e9ances, consultations) ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les prestations <strong>r\u00e9serv\u00e9es via le site<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Annulations jusqu\u2019\u00e0 48h avant le rendez-vous<\/strong> :\n<ul class=\"wp-block-list\">\n<li>Vous pouvez annuler ou reporter votre rendez-vous.<\/li>\n\n\n\n<li>Dans ce cas, un <strong>remboursement complet<\/strong> ou un <strong>report de prestation<\/strong> sera propos\u00e9.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Annulations moins de 48h avant le rendez-vous ou absence<\/strong> :\n<ul class=\"wp-block-list\">\n<li>Les prestations ne sont <strong>pas remboursables<\/strong>.<\/li>\n\n\n\n<li>Aucune compensation ne sera accord\u00e9e si le client <strong>ne se pr\u00e9sente pas<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Comment proc\u00e9der pour un remboursement ou un report ?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pour demander un <strong>remboursement ou un report de rendez-vous<\/strong>, contactez-nous \u00e0 :<br>\ud83d\udce9 <strong>contact@maison-esmee.com<\/strong><\/li>\n\n\n\n<li>Veuillez pr\u00e9ciser votre <strong>nom, num\u00e9ro de commande et date du rendez-vous<\/strong>.<\/li>\n\n\n\n<li>Nous confirmerons votre demande par e-mail dans les plus brefs d\u00e9lais.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cas particuliers<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si une prestation ne peut pas \u00eatre r\u00e9alis\u00e9e pour des raisons exceptionnelles (ex. maladie du prestataire, force majeure), nous vous <strong>proposerons un report ou un remboursement int\u00e9gral<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Information l\u00e9gale<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cette politique s\u2019applique <strong>en compl\u00e9ment de vos droits l\u00e9gaux<\/strong>, notamment ceux pr\u00e9vus par le Code de la consommation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les bons cadeaux, en tant que produits d\u00e9mat\u00e9rialis\u00e9s, sont <strong>exclus du droit de r\u00e9tractation<\/strong> apr\u00e8s leur \u00e9mission, conform\u00e9ment \u00e0 la l\u00e9gislation fran\u00e7aise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les prestations d\u00e9j\u00e0 r\u00e9alis\u00e9es <strong>ne peuvent pas \u00eatre rembours\u00e9es<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 22 ao\u00fbt 2025 Cette page explique les conditions de retours, \u00e9changes et remboursements pour les produits et services propos\u00e9s sur le site Maison Esm\u00e9e. 1. Les bons cadeaux peuvent-ils \u00eatre rembours\u00e9s ? 2. Quels sont les droits en mati\u00e8re de services r\u00e9serv\u00e9s (s\u00e9ances, consultations) ? Pour les prestations r\u00e9serv\u00e9es via [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-269","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - Maison Esm\u00e9e<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maison-esmee.com\/?page_id=269\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - Maison Esm\u00e9e\" \/>\n<meta property=\"og:description\" content=\"Derni\u00e8re mise \u00e0 jour : 22 ao\u00fbt 2025 Cette page explique les conditions de retours, \u00e9changes et remboursements pour les produits et services propos\u00e9s sur le site Maison Esm\u00e9e. 1. Les bons cadeaux peuvent-ils \u00eatre rembours\u00e9s ? 2. Quels sont les droits en mati\u00e8re de services r\u00e9serv\u00e9s (s\u00e9ances, consultations) ? Pour les prestations r\u00e9serv\u00e9es via [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/maison-esmee.com\/?page_id=269\" \/>\n<meta property=\"og:site_name\" content=\"Maison Esm\u00e9e\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/p\/Maison-Esm%c3%a9e-100064726372502\/?_rdr\" \/>\n<meta property=\"og:image\" content=\"https:\/\/maison-esmee.com\/wp-content\/uploads\/2025\/07\/bordeaux-logo_1-hd-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1166\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/maison-esmee.com\/?page_id=269\",\"url\":\"https:\/\/maison-esmee.com\/?page_id=269\",\"name\":\"Politique en mati\u00e8re de remboursements et de retours - Maison Esm\u00e9e\",\"isPartOf\":{\"@id\":\"https:\/\/maison-esmee.com\/#website\"},\"datePublished\":\"2025-08-25T01:53:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/maison-esmee.com\/?page_id=269#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/maison-esmee.com\/?page_id=269\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/maison-esmee.com\/?page_id=269#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/maison-esmee.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique en mati\u00e8re de remboursements et de retours\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/maison-esmee.com\/#website\",\"url\":\"https:\/\/maison-esmee.com\/\",\"name\":\"Maison Esm\u00e9e\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/maison-esmee.com\/#organization\"},\"alternateName\":\"Studio Maion esm\u00e9e\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/maison-esmee.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/maison-esmee.com\/#organization\",\"name\":\"Maison Esm\u00e9e\",\"alternateName\":\"Studio Maison Esm\u00e9e\",\"url\":\"https:\/\/maison-esmee.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/maison-esmee.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/maison-esmee.com\/wp-content\/uploads\/2025\/07\/bordeaux-logo_1-hd-scaled.webp\",\"contentUrl\":\"https:\/\/maison-esmee.com\/wp-content\/uploads\/2025\/07\/bordeaux-logo_1-hd-scaled.webp\",\"width\":1920,\"height\":1166,\"caption\":\"Maison Esm\u00e9e\"},\"image\":{\"@id\":\"https:\/\/maison-esmee.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/p\/Maison-Esm\u00e9e-100064726372502\/?_rdr\",\"https:\/\/www.instagram.com\/maisonesmeelyon\/\",\"https:\/\/fr.linkedin.com\/company\/maison-esm\u00e9e\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique en mati\u00e8re de remboursements et de retours - Maison Esm\u00e9e","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/maison-esmee.com\/?page_id=269","og_locale":"fr_FR","og_type":"article","og_title":"Politique en mati\u00e8re de remboursements et de retours - Maison Esm\u00e9e","og_description":"Derni\u00e8re mise \u00e0 jour : 22 ao\u00fbt 2025 Cette page explique les conditions de retours, \u00e9changes et remboursements pour les produits et services propos\u00e9s sur le site Maison Esm\u00e9e. 1. Les bons cadeaux peuvent-ils \u00eatre rembours\u00e9s ? 2. Quels sont les droits en mati\u00e8re de services r\u00e9serv\u00e9s (s\u00e9ances, consultations) ? Pour les prestations r\u00e9serv\u00e9es via [&hellip;]","og_url":"https:\/\/maison-esmee.com\/?page_id=269","og_site_name":"Maison Esm\u00e9e","article_publisher":"https:\/\/www.facebook.com\/p\/Maison-Esm%c3%a9e-100064726372502\/?_rdr","og_image":[{"width":1920,"height":1166,"url":"https:\/\/maison-esmee.com\/wp-content\/uploads\/2025\/07\/bordeaux-logo_1-hd-scaled.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/maison-esmee.com\/?page_id=269","url":"https:\/\/maison-esmee.com\/?page_id=269","name":"Politique en mati\u00e8re de remboursements et de retours - Maison Esm\u00e9e","isPartOf":{"@id":"https:\/\/maison-esmee.com\/#website"},"datePublished":"2025-08-25T01:53:09+00:00","breadcrumb":{"@id":"https:\/\/maison-esmee.com\/?page_id=269#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/maison-esmee.com\/?page_id=269"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/maison-esmee.com\/?page_id=269#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/maison-esmee.com\/"},{"@type":"ListItem","position":2,"name":"Politique en mati\u00e8re de remboursements et de retours"}]},{"@type":"WebSite","@id":"https:\/\/maison-esmee.com\/#website","url":"https:\/\/maison-esmee.com\/","name":"Maison Esm\u00e9e","description":"","publisher":{"@id":"https:\/\/maison-esmee.com\/#organization"},"alternateName":"Studio Maion esm\u00e9e","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/maison-esmee.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/maison-esmee.com\/#organization","name":"Maison Esm\u00e9e","alternateName":"Studio Maison Esm\u00e9e","url":"https:\/\/maison-esmee.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/maison-esmee.com\/#\/schema\/logo\/image\/","url":"https:\/\/maison-esmee.com\/wp-content\/uploads\/2025\/07\/bordeaux-logo_1-hd-scaled.webp","contentUrl":"https:\/\/maison-esmee.com\/wp-content\/uploads\/2025\/07\/bordeaux-logo_1-hd-scaled.webp","width":1920,"height":1166,"caption":"Maison Esm\u00e9e"},"image":{"@id":"https:\/\/maison-esmee.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/p\/Maison-Esm\u00e9e-100064726372502\/?_rdr","https:\/\/www.instagram.com\/maisonesmeelyon\/","https:\/\/fr.linkedin.com\/company\/maison-esm\u00e9e"]}]}},"_links":{"self":[{"href":"https:\/\/maison-esmee.com\/index.php?rest_route=\/wp\/v2\/pages\/269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maison-esmee.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maison-esmee.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maison-esmee.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maison-esmee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=269"}],"version-history":[{"count":1,"href":"https:\/\/maison-esmee.com\/index.php?rest_route=\/wp\/v2\/pages\/269\/revisions"}],"predecessor-version":[{"id":415,"href":"https:\/\/maison-esmee.com\/index.php?rest_route=\/wp\/v2\/pages\/269\/revisions\/415"}],"wp:attachment":[{"href":"https:\/\/maison-esmee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}